Only the best for baby.
AND PARENTS, TOO.

You’re there for your baby day in, day out. At Evenflo Gold Consumer Care, we’re here for you. Our experts are parents, too. So we get your priorities, your high standards, and your need for the very best service and support.


Call Us

Because sometimes it’s just nice to hear a friendly voice. 1-800-233-2229, Monday through Friday, 8 am to 5 pm.


Email Us

Drop us a note anytime you have a question or issue.

Got a simple question? Check out our FAQs »

Schedule Your Video How-To

Learn how to install your Evenflo Gold car seat like a pro. Simply schedule an appointment with one of our certified car seat safety technicians to receive a live video installation tutorial.

Schedule

Register your new product

Once you do, we’ll keep you up to speed on any important product announcements.

Register

Try us, love us. Or your money back.

We want you to be completely happy with your Evenflo Gold gear. That’s why we back up our products with a Lifetime Warranty. All you have to do is sign up.

Sign Up

Looking for an Instruction Manual?

We’ve got them all in one handy place. Whether you need one for a new stroller or car seat, simply select your particular model to download a PDF.

Find replacement parts in a snap.

Whether you need an extra screw, buckle clip or some other doo-hickey, we make it easier to know what you need, find what you need, and get it sent to you quickly.

FAQs

Check out the top questions parents are asking right now.

What is Evenflo Gold?

Baby gear that takes smart, innovative protection to the next level, so parents can roll with confidence. Evenflo Gold rises to your high parenting standards, knows what you value most, and gets where you’re going. All products in our Evenflo Gold collection are designed with SensorSafe™ technology and are safety tested well beyond industry standards. Take our products for a spin and see why Evenflo Gold redefines “best.”

What is SensorSafe™ technology?

Every Evenflo Gold product is designed with SensorSafe Technology™ for the ultimate parental peace-of-mind. When you’ve got to focus on the road, the Evenflo Gold app monitors the well-being of your child through a smart chest clip that syncs up with a vehicle receiver and your smartphone. Breathe easier knowing that SensorSafe app will alert you in real-time if:

  • Your child unbuckles the chest clip while the car is in motion
  • The back seat has become too warm or too cold
  • Your child has been seated for too long, or
  • You’ve accidentally left your child buckled into the car.

Learn more about this smart technology on EvenfloGold.ca/SensorSafe.

Is my Evenflo Gold product guaranteed?

Yes—your Evenflo Gold product comes with a lifetime warranty. All you have to do is activate it. Simply register your product at EvenfloGold.ca/Register within 3 months of purchase and you’ll be all set to receive:

  • Lifetime Warranty
  • Premier ParentLink Consumer Care
  • Accident Replacement for Car Seats

Learn more at EvenfloGold.ca/Support.

Where can I purchase or return/exchange Evenflo Gold products?

Evenflo Gold is available for purchase at Babies “R” Us stores or on Babiesrus.ca. To find a store near you, click the Store Locator on Babiesrus.ca. For information on the Babies R Us Returns and Exchanges Policy, please click here.

Where can I find answers and support?

Evenflo Gold Consumer Care is here for you. Our experts are parents, too. So we get your priorities, your high standards, and your need for the very best service and support. So feel free to reach out to us from 8 am to 5pm via phone at 1 800-233-2229. Or drop us an email anytime you have a question.

What if I need installation help?

Learn how to install your Evenflo Gold car seat like a pro by scheduling a video chat appointment with one of our certified car seat safety technicians. Connect with us at EvenfloGold.ca/Support.

How do I set up my stroller and/or car seat?

Check out the instruction manual included in your product box or download one here. For questions, give us a shout at EvenfloGold.ca/Support.

How does Evenflo Gold stack up on safety?

To us, it just doesn’t get much more important than delivering products that help keep your little ones safe. We’re parents just like you are so we build products that we would trust and use for our own children. That’s why we rigorously test all of our products again and again. Every bounce, twist, turn and latch is tested to make sure our products are safe, durable and comfortable.

Evenflo tests all of our car seats to energy levels approximately twice that of the federal crash test standard. Additionally, our engineers developed the Evenflo Side Impact test protocol, which simulates the energy in severe 5-star government side impact tests conducted for automobiles. We also lead the industry by incorporating a dynamic rollover test.

How do I keep my Evenflo Gold product looking good as new?

Follow these simple tips:

  • Remember to do some simple, regular maintenance. From time to time, check the hinges and folding areas. If you hear any squeaking or feel tension, contact ParentLink for repair and/or replacement options.
  • For fabric materials, we suggest wiping down your stroller’s seat fabric in cold water with a mild detergent. Be sure not to use solvents, caustic or abrasive cleaning materials (and never use chlorine bleach!)
  • Keep Plastic/Metal Parts in great shape by occasionally wiping the down using a mild soap and warm water.
  • Keep your wheels fresh and fluid by cleaning them with a damp cloth. Dry them completely with a soft towel or cloth.